Please ensure that your phone is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.

If you’re still experiencing problems then contact our customer helpline on 01902 364606, Monday to Friday: 8.30am - 5.30pm.

You can also contact us via email (, on Twitter @YaleSecurity or Facebook, search: @YaleUK