All Yale Fire Safes are preset with factory ‘default’ codes. This code can be obtained by emailing Yale Customer Services at To process your email request, you will need to quote the Fire Safe Serial Number (located underneath the digital keypad, usually in the format ‘E1XXXXXX’), your name, address, telephone number, proof of purchase, and identification displaying your name and address (for example, a driving licence). Your six-digit factory pass code will be emailed to you within 24 hours, together with instructions on how to use this code to gain access to your safe.