The Fire Safe has a manual override method, in order to gain access in cases such as this you first need to apply a +9V battery to the two terminals located underneath the dial. To do this: 1) Hold the battery on to the terminals, whilst keeping the 9V battery held on with your other hand 2) Touch the digital screen to ‘wake up’ the safe’s display 3) Enter your code in the normal manner and the safe will open. Once the safe is open please replace the batteries.