Please follow the below trouble shooting options:

  1. Ensure the DHCP box is enabled in the settings option in the local network.
  2. Ensure that the Yale cloud is enabled.
  3. Ensure that you’re not putting anything in the password optional as this needs to be left blank (unless changed before registering to the app.)
  4. Ensure the Ethernet cable is plugged into the router. 
  5. Check that the NAT status in the professional menu under system info is connected.