Frequently Asked Questions

How do I know if I have a multipoint lock in my door?

If you have a PVCu or composite door you will almost certainly have a multipoint lock in it, but you can tell by looking at the edge of the door when it is open. A multipoint lock has a steel face-plate that runs the whole length of the door, and will have multiple locking points and/or rollers.

Will Yale Doormaster™ products fit my door?
There are a huge variety of different multipoint locks, and you will need to check your door to be sure, but Yale Doormaster™ products are designed to fit most types of door as a direct replacement for your existing lock. Find out which lock is right for you here.
Why does my multipoint lock need replacing?
Because it has to operate a number of lock bolts and rollers along the length of the lock, the multipoint lock in your door works hard - so it won't last as long as conventional locks.
Should I replace my lock before it breaks?

Yes. If your door handle is drooping, or if the lock is noisy or catches when you turn the handle, your door lock could be about to fail. Even worse, it might break while you are outside your home, locking you out when it does. With Yale Doormaster™ replacing that lock is simple - and knowing what to do if your lock breaks could save you a small fortune!

Can I tell if my lock is about to break?

If your lock is starting to fail, you will usually get a number of warning signs.

As soon as you spot these you should consider changing your lock to avoid the inconvenience and expense of of a broken lock.

Look for the signs here. By spotting these signs early, you will be able to choose how and when you want to replace your lock.

Will I have to fit the replacement lock myself?

Not if you don't want to; fully trained and ready to help, Yale Experts make replacing your lock effortless.

Just find your nearest Yale Expert and they will be able to handle the whole process for you - from selecting the right locks to fitting it in your door and even helping you give your whole door a makeover to match your new lock and make it feel like new!

Can I fit the replacement lock myself?

Yes. If you are a competent DIY-er, then installing your Doormaster™ replacement lock is straight forward, so you may prefer to install it yourself. Check which Doormaster™ lock is right for your door, and then watch our installation video's to see how it's done.

If you choose to go ahead, check with your local Yale stockist or DIY store to see if they stock Doormaster™ replacement locks, or call our helpline on 0845 0710 789.

What should I do if I am locked in or out?

If you try to open the door yourself, you may cause damage that cannot be repaired.

If it is safe to do so and you are able to, use another door to get in or out of the property, and call a Yale Expert to come and open the door for you.

They will be able to open the door for you, advise you whether the lock can be replaced and, if so, fit the appropriate Yale Doormaster™ lock.

If a local Yale Expert is not available, then your local locksmith may be able to help.

What should I do if I am unable to lock the door?

If your door has broken in the unlocked position, you may find that you are unable to lock the door and therefore not able to secure your property.

A fast solution is clearly essential in this situation to ensure your door is secured.

Contacting a Yale Expert will be the quickest way to secure your door, but if you are able to leave someone in the property you can check which Doormaster™ product fits your door and install a replacement lock yourself.

Take a look at our installation videos to see what's involved.

Can I talk to someone?
If you would like to talk to someone about Doormaster™ or Yale Expert, you can call our Customer helpline on 0845 0710 789.