Smart Home Alarm Range

Getting Started

I have a magnetic contact on my front door. Whenever I enter the property, why does my alarm trigger immediately without sufficient time to get to the control panel?

The detector at the point of entry must be programmed as ‘Entry’. Please check the programming of the detector under the ‘Devices +/-‘ menu, amend from ‘Burglar’ or another mode, if necessary, and retest.

I am having difficulty ‘learning’ in my PIR detectors, what can I do?

Wait until the red light ceases to flash, 30 seconds after insertion of the batteries, press the test button. If the problem persists, remove and reinsert the detector batteries and repeat the ‘learning’ process.

I cannot see all my devices on the app, i.e. PIR Image Cameras

Please go into 'settings' in the app and go into 'system information' then press and hold the 'SMS balance' until you see the option to refresh panel. Click on that and wait for this to synchronize.

My PIR Image Camera will not learn in

Please remove the batteries and wait for one minute. Re-insert the batteries again and put the hub into learn mode. Press and hold the camera PIR learn button for 10 seconds until the cameras flashes.

Continue to hold down for a further five seconds, you should then see the camera appear as a device on your device settings in the app.  

My hub won’t connect to the Internet

Please power down the hub including the back up battery. Then reboot and please also reboot the router. 

I’m not receiving my SMS/my balance is showing 0

Please e-mail info@yale.co.uk with your e-mail address - Customer support will do an update to rectify this. 

I keep getting supervision failure

Please e-mail info@yale.co.uk with your e-mail address - Customer support will do an update to rectify this. 

My alarm regularly sounds during the night, but there are no messages shown on the control panel. What is the reason for this?

This problem is usually caused by poor positioning of the external siren and will be exacerbated during bad weather, for example during periods of high winds and storms. Please place suitable waterproof packaging behind the tamper lever, also ensuring the siren cover is firmly screwed into place. If the problem persists it is also recommended to disable the radio interference detection.

On my Smart Hub, the middle LED light is on, and hub is beeping every 30 seconds

This means there has been an alarm activation, or there is a fault in the system. Please fully arm the system, then disarm. If the fault light is still on please go into the app and check if there are any faults with any of the devices. 

Using Your Alarm System

I have a magnetic contact on my front door. Whenever I enter the property, why does my alarm trigger immediately without sufficient time to get to the control panel?

The detector at the point of entry must be programmed as ‘Entry’. Please check the programming of the detector under the ‘Devices +/-‘ menu, amend from ‘Burglar’ or another mode, if necessary, and retest.

I am having difficulty ‘learning’ in my PIR detectors, what can I do?

Wait until the red light ceases to flash, 30 seconds after insertion of the batteries, press the test button. If the problem persists, remove and reinsert the detector batteries and repeat the ‘learning’ process.

I cannot see all my devices on the app, i.e. PIR Image Cameras

Please go into 'settings' in the app and go into 'system information' then press and hold the 'SMS balance' until you see the option to refresh panel. Click on that and wait for this to synchronize.

My PIR Image Camera will not learn in

Please remove the batteries and wait for one minute. Re-insert the batteries again and put the hub into learn mode. Press and hold the camera PIR learn button for 10 seconds until the cameras flashes.

Continue to hold down for a further five seconds, you should then see the camera appear as a device on your device settings in the app.  

My hub won’t connect to the Internet

Please power down the hub including the back up battery. Then reboot and please also reboot the router. 

I’m not receiving my SMS/my balance is showing 0

Please e-mail info@yale.co.uk with your e-mail address - Customer support will do an update to rectify this. 

I keep getting supervision failure

Please e-mail info@yale.co.uk with your e-mail address - Customer support will do an update to rectify this. 

My alarm regularly sounds during the night, but there are no messages shown on the control panel. What is the reason for this?

This problem is usually caused by poor positioning of the external siren and will be exacerbated during bad weather, for example during periods of high winds and storms. Please place suitable waterproof packaging behind the tamper lever, also ensuring the siren cover is firmly screwed into place. If the problem persists it is also recommended to disable the radio interference detection.

On my Smart Hub, the middle LED light is on, and hub is beeping every 30 seconds

This means there has been an alarm activation, or there is a fault in the system. Please fully arm the system, then disarm. If the fault light is still on please go into the app and check if there are any faults with any of the devices. 

Troubleshooting

I have a magnetic contact on my front door. Whenever I enter the property, why does my alarm trigger immediately without sufficient time to get to the control panel?

The detector at the point of entry must be programmed as ‘Entry’. Please check the programming of the detector under the ‘Devices +/-‘ menu, amend from ‘Burglar’ or another mode, if necessary, and retest.

I am having difficulty ‘learning’ in my PIR detectors, what can I do?

Wait until the red light ceases to flash, 30 seconds after insertion of the batteries, press the test button. If the problem persists, remove and reinsert the detector batteries and repeat the ‘learning’ process.

I cannot see all my devices on the app, i.e. PIR Image Cameras

Please go into 'settings' in the app and go into 'system information' then press and hold the 'SMS balance' until you see the option to refresh panel. Click on that and wait for this to synchronize.

My PIR Image Camera will not learn in

Please remove the batteries and wait for one minute. Re-insert the batteries again and put the hub into learn mode. Press and hold the camera PIR learn button for 10 seconds until the cameras flashes.

Continue to hold down for a further five seconds, you should then see the camera appear as a device on your device settings in the app.  

My hub won’t connect to the Internet

Please power down the hub including the back up battery. Then reboot and please also reboot the router. 

I’m not receiving my SMS/my balance is showing 0

Please e-mail info@yale.co.uk with your e-mail address - Customer support will do an update to rectify this. 

I keep getting supervision failure

Please e-mail info@yale.co.uk with your e-mail address - Customer support will do an update to rectify this. 

My alarm regularly sounds during the night, but there are no messages shown on the control panel. What is the reason for this?

This problem is usually caused by poor positioning of the external siren and will be exacerbated during bad weather, for example during periods of high winds and storms. Please place suitable waterproof packaging behind the tamper lever, also ensuring the siren cover is firmly screwed into place. If the problem persists it is also recommended to disable the radio interference detection.

On my Smart Hub, the middle LED light is on, and hub is beeping every 30 seconds

This means there has been an alarm activation, or there is a fault in the system. Please fully arm the system, then disarm. If the fault light is still on please go into the app and check if there are any faults with any of the devices.