Home View Cameras

An Internet protocol camera, or IP camera, is a type of digital video camera that allow busy homeowners to check in on their property at the touch of a button.

Getting Started

Can I link to more than one Dropbox account?

No, the software will only allow you to upload images to a single account. However, you can then share the folder with other Dropbox users.

Dropbox settings option is greyed out/not working

To use the Dropbox feature you must insert a MicroSD card in the camera. 

How can I restore my camera to factory settings?

Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.

I have forgotten my user account / password

You can reset your password by entering your email address on the Forgot Password form. 

I have connected via Ethernet cable but cannot get Wi-Fi to work?

To move from a wired network to Wi-Fi you will need to delete the camera from your account, reset it to the factory settings and set it up as a new camera. 

I can’t connect wirelessly to my router

Please press the reset button on the camera, followed by the WPS button on the router and re-try to connect. Make sure you do not connect using the cable first, as this requires you to connect only using the wired option. If you do happen to have the cable connected, remove it and go through the reset process again.

I'm getting motion detection alerts, but have no recorded footage of the event

The alerts are there to prompt you to view via the app for live footage. However you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected. 

I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi

Please go onto the app, on the home page before accessing camera, click on ‘About’, then ‘General’ and ensure the option 'only stream connected to Wi-Fi' is off.

I'm having trouble syncing the time with my phone app

Please make sure you have updated the app to the latest version.

I cannot connect to the app

Please ensure that your phone is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.

If you’re still experiencing problems then contact our customer helpline on 01902 364606, Monday to Friday: 8.30am - 5.30pm.

You can also contact us via email (info@yale.co.uk), on Twitter @YaleSecurity or Facebook, search: @YaleUK

Using Your Camera

Can I link to more than one Dropbox account?

No, the software will only allow you to upload images to a single account. However, you can then share the folder with other Dropbox users.

Dropbox settings option is greyed out/not working

To use the Dropbox feature you must insert a MicroSD card in the camera. 

How can I restore my camera to factory settings?

Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.

I have forgotten my user account / password

You can reset your password by entering your email address on the Forgot Password form. 

I have connected via Ethernet cable but cannot get Wi-Fi to work?

To move from a wired network to Wi-Fi you will need to delete the camera from your account, reset it to the factory settings and set it up as a new camera. 

I can’t connect wirelessly to my router

Please press the reset button on the camera, followed by the WPS button on the router and re-try to connect. Make sure you do not connect using the cable first, as this requires you to connect only using the wired option. If you do happen to have the cable connected, remove it and go through the reset process again.

I'm getting motion detection alerts, but have no recorded footage of the event

The alerts are there to prompt you to view via the app for live footage. However you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected. 

I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi

Please go onto the app, on the home page before accessing camera, click on ‘About’, then ‘General’ and ensure the option 'only stream connected to Wi-Fi' is off.

I'm having trouble syncing the time with my phone app

Please make sure you have updated the app to the latest version.

I cannot connect to the app

Please ensure that your phone is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.

If you’re still experiencing problems then contact our customer helpline on 01902 364606, Monday to Friday: 8.30am - 5.30pm.

You can also contact us via email (info@yale.co.uk), on Twitter @YaleSecurity or Facebook, search: @YaleUK

Troubleshooting

Can I link to more than one Dropbox account?

No, the software will only allow you to upload images to a single account. However, you can then share the folder with other Dropbox users.

Dropbox settings option is greyed out/not working

To use the Dropbox feature you must insert a MicroSD card in the camera. 

How can I restore my camera to factory settings?

Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.

I have forgotten my user account / password

You can reset your password by entering your email address on the Forgot Password form. 

I have connected via Ethernet cable but cannot get Wi-Fi to work?

To move from a wired network to Wi-Fi you will need to delete the camera from your account, reset it to the factory settings and set it up as a new camera. 

I can’t connect wirelessly to my router

Please press the reset button on the camera, followed by the WPS button on the router and re-try to connect. Make sure you do not connect using the cable first, as this requires you to connect only using the wired option. If you do happen to have the cable connected, remove it and go through the reset process again.

I'm getting motion detection alerts, but have no recorded footage of the event

The alerts are there to prompt you to view via the app for live footage. However you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected. 

I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi

Please go onto the app, on the home page before accessing camera, click on ‘About’, then ‘General’ and ensure the option 'only stream connected to Wi-Fi' is off.

I'm having trouble syncing the time with my phone app

Please make sure you have updated the app to the latest version.

I cannot connect to the app

Please ensure that your phone is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.

If you’re still experiencing problems then contact our customer helpline on 01902 364606, Monday to Friday: 8.30am - 5.30pm.

You can also contact us via email (info@yale.co.uk), on Twitter @YaleSecurity or Facebook, search: @YaleUK