Conexis® L1

With Conexis® L1 your smartphone is now your key. There’s no need to leave keys under the mat or worry about the hassle of replacing them if they go missing.

Conexis® L1

What happens if I lose one of my credentials

Credentials can be deleted via the Yale Conexis® L1 App.

My Conexis® L1 Smart Door Lock is making an unusual sound

If a series of beeps are heard from the Conexis L1, this means the handle has not been lifted into the correct position meaning it is not locked.

If it is playing a series of notes (i.e. a tune) this will be the low battery warning. 

The external handle on my Conexis® L1 Smart Door Lock operates normally, but the inside handle does not

Please ensure that the thumbturn on the internal side has not been touched/moved until stated in the manual as this will turn the actuator into the incorrect position.

What happens if my batteries run flat?

The unit will alert you when the batteries are running low, There is also a 9v battery connection port on the external side of the lock which can be used to power the Smart Door Lock to gain entry (using one of your credentials Yale Mobile Key/Key Tag/ Key Card/Phone Tag) to your property in the event of flat batteries.

An alarm on the Conexis® L1 is going off

Either the plug has been disconnected or the wires have been pinched during installation. The alarm can be cancelled by holding the 'R' button as the lock is started. Re-check connections and wiring. 

I have ran out of credits on my app

Credits are used when initially pairing the Conexis L1 Smart Door Lock to a smartphone and each time a Mobile Key is shared to another smartphone. Extra key credits can be purchased via the Conexis app. 

Conexis® L1 Smart Door Lock will not connect with the app

Please ensure you have paired a Key Card/Key Tag/ Phone Tags (credentials) to the lock first, and also  added the Keyring on the app, then  proceed to add the lock. Without either of these steps being completed the lock cannot be added. 

My Key Card/Key Tag/ Phone Tags (credentials) are not working

Only 1 credential can be registered upon installation, by registering another Key Card/ Key Tag/ Phone Tag this will delete the previous, additional credentials must be added via the Conexis app. 

Conexis® L1 is not locking or unlocking

Make sure the lever handing has been performed according to page 14 of the manual. If the problem persists please check if the lock can be locked through the thumbturn. If it cannot, please carry out a factory reset and fully uninstall the lock including the actuator, then start the installation from the beginning making sure to align the lock using the alignment tool.

Using the Conexis® L1

What happens if I lose one of my credentials

Credentials can be deleted via the Yale Conexis® L1 App.

My Conexis® L1 Smart Door Lock is making an unusual sound

If a series of beeps are heard from the Conexis L1, this means the handle has not been lifted into the correct position meaning it is not locked.

If it is playing a series of notes (i.e. a tune) this will be the low battery warning. 

The external handle on my Conexis® L1 Smart Door Lock operates normally, but the inside handle does not

Please ensure that the thumbturn on the internal side has not been touched/moved until stated in the manual as this will turn the actuator into the incorrect position.

What happens if my batteries run flat?

The unit will alert you when the batteries are running low, There is also a 9v battery connection port on the external side of the lock which can be used to power the Smart Door Lock to gain entry (using one of your credentials Yale Mobile Key/Key Tag/ Key Card/Phone Tag) to your property in the event of flat batteries.

An alarm on the Conexis® L1 is going off

Either the plug has been disconnected or the wires have been pinched during installation. The alarm can be cancelled by holding the 'R' button as the lock is started. Re-check connections and wiring. 

I have ran out of credits on my app

Credits are used when initially pairing the Conexis L1 Smart Door Lock to a smartphone and each time a Mobile Key is shared to another smartphone. Extra key credits can be purchased via the Conexis app. 

Conexis® L1 Smart Door Lock will not connect with the app

Please ensure you have paired a Key Card/Key Tag/ Phone Tags (credentials) to the lock first, and also  added the Keyring on the app, then  proceed to add the lock. Without either of these steps being completed the lock cannot be added. 

My Key Card/Key Tag/ Phone Tags (credentials) are not working

Only 1 credential can be registered upon installation, by registering another Key Card/ Key Tag/ Phone Tag this will delete the previous, additional credentials must be added via the Conexis app. 

Conexis® L1 is not locking or unlocking

Make sure the lever handing has been performed according to page 14 of the manual. If the problem persists please check if the lock can be locked through the thumbturn. If it cannot, please carry out a factory reset and fully uninstall the lock including the actuator, then start the installation from the beginning making sure to align the lock using the alignment tool.

Troubleshooting

What happens if I lose one of my credentials

Credentials can be deleted via the Yale Conexis® L1 App.

My Conexis® L1 Smart Door Lock is making an unusual sound

If a series of beeps are heard from the Conexis L1, this means the handle has not been lifted into the correct position meaning it is not locked.

If it is playing a series of notes (i.e. a tune) this will be the low battery warning. 

The external handle on my Conexis® L1 Smart Door Lock operates normally, but the inside handle does not

Please ensure that the thumbturn on the internal side has not been touched/moved until stated in the manual as this will turn the actuator into the incorrect position.

What happens if my batteries run flat?

The unit will alert you when the batteries are running low, There is also a 9v battery connection port on the external side of the lock which can be used to power the Smart Door Lock to gain entry (using one of your credentials Yale Mobile Key/Key Tag/ Key Card/Phone Tag) to your property in the event of flat batteries.

An alarm on the Conexis® L1 is going off

Either the plug has been disconnected or the wires have been pinched during installation. The alarm can be cancelled by holding the 'R' button as the lock is started. Re-check connections and wiring. 

I have ran out of credits on my app

Credits are used when initially pairing the Conexis L1 Smart Door Lock to a smartphone and each time a Mobile Key is shared to another smartphone. Extra key credits can be purchased via the Conexis app. 

Conexis® L1 Smart Door Lock will not connect with the app

Please ensure you have paired a Key Card/Key Tag/ Phone Tags (credentials) to the lock first, and also  added the Keyring on the app, then  proceed to add the lock. Without either of these steps being completed the lock cannot be added. 

My Key Card/Key Tag/ Phone Tags (credentials) are not working

Only 1 credential can be registered upon installation, by registering another Key Card/ Key Tag/ Phone Tag this will delete the previous, additional credentials must be added via the Conexis app. 

Conexis® L1 is not locking or unlocking

Make sure the lever handing has been performed according to page 14 of the manual. If the problem persists please check if the lock can be locked through the thumbturn. If it cannot, please carry out a factory reset and fully uninstall the lock including the actuator, then start the installation from the beginning making sure to align the lock using the alignment tool.

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