Please follow the below trouble shooting options:
- Ensure the DHCP box is enabled in the settings option in the local network.
- Ensure that the Yale cloud is enabled.
- Ensure that you’re not putting anything in the password optional as this needs to be left blank (unless changed before registering to the app.)
- Ensure the Ethernet cable is plugged into the router.
- Check that the NAT status in the professional menu under system info is connected.