CCTV

Yale's Smart CCTV systems are available in HD720 or 1080 options, both with easy DIY set-up. With a range of accessories available and a choice on the number of cameras your need, you can tailor your system to your home security requirements.

CCTV Getting Started

My DVR is not recording any footage?

Check the hardrive. Go into the professional menu and click on HDD manage. Check capacity, format disk if necessary (please note this will wipe all stored information).

***GENERAL MAINTENANCE ADVICE ***   we advise to maintain the hardrive, by having auto re-boot set to 'ON' in the settings section of the main menu.

My CCTV System allows me to access the main menu but no images are visible on the monitor?

Make sure the connectors are securely in, also check the power supply to the cameras.

My CCTV System keeps freezing

You may need a system upgrade, for further information please e-mail info@yale.co.uk

My password is not working?

Try the factory default first in case this has not been changed changed. Admin is the username and leave the password blank.

The CCTV password is case sensitive and will need to be entered exactly how it was set up. If not please request an override password from info@yale.co.uk

I'm getting a white cloudy image mist across the camera image, what is this?

Lighting around the camera at night will cause this, such as security lights or street lamps. Try relocating the camera to test. 

I've forgotten my password

Please e-mail info@yale.co.uk with your serial number and proof of purchase and we will provide a 24hr override code to reset. 

I can’t download the app

Please check your phone settings to see what version your phone is running on. Most phones running Android 4.0 and above, or IOS version 7.0 and above will be compatible.

My DVR is not recording to the full capacity

This is because settings have been changed or more cameras have been added.

For example, if your DVR is set to 'always record' then this will give you the shortest recorded time period.

If you select an option such as 'motion detection', this will give you a longer recording period as less data is being stored.

 The same applies to the number of cameras used on the system. An increase in cameras may reduce the recording time period due to an increased amount of data being stored.

I'm getting a blank screen/I cannot see a menu

This means that the resolution has been altered, you will need to connect this to a monitor to change the resolution back to default, or factory reset to take this back to the default. 

I can only view my live footage with my home Wi-Fi and not when I get 3G/4G network

When setting up the app, please make sure you register the serial number and not the IP address, as this will not allow you to connect to a 3G/4G network. 

I can’t view the app?

Please follow the below trouble shooting options:

  1. Ensure the DHCP box is enabled in the settings option in the local network.
  2. Ensure that the Yale cloud is enabled.
  3. Ensure that you’re not putting anything in the password optional as this needs to be left blank (unless changed before registering to the app.)
  4. Ensure the Ethernet cable is plugged into the router. 
  5. Check that the NAT status in the professional menu under system info is connected.

Adding Cameras

My DVR is not recording any footage?

Check the hardrive. Go into the professional menu and click on HDD manage. Check capacity, format disk if necessary (please note this will wipe all stored information).

***GENERAL MAINTENANCE ADVICE ***   we advise to maintain the hardrive, by having auto re-boot set to 'ON' in the settings section of the main menu.

My CCTV System allows me to access the main menu but no images are visible on the monitor?

Make sure the connectors are securely in, also check the power supply to the cameras.

My CCTV System keeps freezing

You may need a system upgrade, for further information please e-mail info@yale.co.uk

My password is not working?

Try the factory default first in case this has not been changed changed. Admin is the username and leave the password blank.

The CCTV password is case sensitive and will need to be entered exactly how it was set up. If not please request an override password from info@yale.co.uk

I'm getting a white cloudy image mist across the camera image, what is this?

Lighting around the camera at night will cause this, such as security lights or street lamps. Try relocating the camera to test. 

I've forgotten my password

Please e-mail info@yale.co.uk with your serial number and proof of purchase and we will provide a 24hr override code to reset. 

I can’t download the app

Please check your phone settings to see what version your phone is running on. Most phones running Android 4.0 and above, or IOS version 7.0 and above will be compatible.

My DVR is not recording to the full capacity

This is because settings have been changed or more cameras have been added.

For example, if your DVR is set to 'always record' then this will give you the shortest recorded time period.

If you select an option such as 'motion detection', this will give you a longer recording period as less data is being stored.

 The same applies to the number of cameras used on the system. An increase in cameras may reduce the recording time period due to an increased amount of data being stored.

I'm getting a blank screen/I cannot see a menu

This means that the resolution has been altered, you will need to connect this to a monitor to change the resolution back to default, or factory reset to take this back to the default. 

I can only view my live footage with my home Wi-Fi and not when I get 3G/4G network

When setting up the app, please make sure you register the serial number and not the IP address, as this will not allow you to connect to a 3G/4G network. 

I can’t view the app?

Please follow the below trouble shooting options:

  1. Ensure the DHCP box is enabled in the settings option in the local network.
  2. Ensure that the Yale cloud is enabled.
  3. Ensure that you’re not putting anything in the password optional as this needs to be left blank (unless changed before registering to the app.)
  4. Ensure the Ethernet cable is plugged into the router. 
  5. Check that the NAT status in the professional menu under system info is connected.

Using Your CCTV System

My DVR is not recording any footage?

Check the hardrive. Go into the professional menu and click on HDD manage. Check capacity, format disk if necessary (please note this will wipe all stored information).

***GENERAL MAINTENANCE ADVICE ***   we advise to maintain the hardrive, by having auto re-boot set to 'ON' in the settings section of the main menu.

My CCTV System allows me to access the main menu but no images are visible on the monitor?

Make sure the connectors are securely in, also check the power supply to the cameras.

My CCTV System keeps freezing

You may need a system upgrade, for further information please e-mail info@yale.co.uk

My password is not working?

Try the factory default first in case this has not been changed changed. Admin is the username and leave the password blank.

The CCTV password is case sensitive and will need to be entered exactly how it was set up. If not please request an override password from info@yale.co.uk

I'm getting a white cloudy image mist across the camera image, what is this?

Lighting around the camera at night will cause this, such as security lights or street lamps. Try relocating the camera to test. 

I've forgotten my password

Please e-mail info@yale.co.uk with your serial number and proof of purchase and we will provide a 24hr override code to reset. 

I can’t download the app

Please check your phone settings to see what version your phone is running on. Most phones running Android 4.0 and above, or IOS version 7.0 and above will be compatible.

My DVR is not recording to the full capacity

This is because settings have been changed or more cameras have been added.

For example, if your DVR is set to 'always record' then this will give you the shortest recorded time period.

If you select an option such as 'motion detection', this will give you a longer recording period as less data is being stored.

 The same applies to the number of cameras used on the system. An increase in cameras may reduce the recording time period due to an increased amount of data being stored.

I'm getting a blank screen/I cannot see a menu

This means that the resolution has been altered, you will need to connect this to a monitor to change the resolution back to default, or factory reset to take this back to the default. 

I can only view my live footage with my home Wi-Fi and not when I get 3G/4G network

When setting up the app, please make sure you register the serial number and not the IP address, as this will not allow you to connect to a 3G/4G network. 

I can’t view the app?

Please follow the below trouble shooting options:

  1. Ensure the DHCP box is enabled in the settings option in the local network.
  2. Ensure that the Yale cloud is enabled.
  3. Ensure that you’re not putting anything in the password optional as this needs to be left blank (unless changed before registering to the app.)
  4. Ensure the Ethernet cable is plugged into the router. 
  5. Check that the NAT status in the professional menu under system info is connected.

Troubleshooting

My DVR is not recording any footage?

Check the hardrive. Go into the professional menu and click on HDD manage. Check capacity, format disk if necessary (please note this will wipe all stored information).

***GENERAL MAINTENANCE ADVICE ***   we advise to maintain the hardrive, by having auto re-boot set to 'ON' in the settings section of the main menu.

My CCTV System allows me to access the main menu but no images are visible on the monitor?

Make sure the connectors are securely in, also check the power supply to the cameras.

My CCTV System keeps freezing

You may need a system upgrade, for further information please e-mail info@yale.co.uk

My password is not working?

Try the factory default first in case this has not been changed changed. Admin is the username and leave the password blank.

The CCTV password is case sensitive and will need to be entered exactly how it was set up. If not please request an override password from info@yale.co.uk

I'm getting a white cloudy image mist across the camera image, what is this?

Lighting around the camera at night will cause this, such as security lights or street lamps. Try relocating the camera to test. 

I've forgotten my password

Please e-mail info@yale.co.uk with your serial number and proof of purchase and we will provide a 24hr override code to reset. 

I can’t download the app

Please check your phone settings to see what version your phone is running on. Most phones running Android 4.0 and above, or IOS version 7.0 and above will be compatible.

My DVR is not recording to the full capacity

This is because settings have been changed or more cameras have been added.

For example, if your DVR is set to 'always record' then this will give you the shortest recorded time period.

If you select an option such as 'motion detection', this will give you a longer recording period as less data is being stored.

 The same applies to the number of cameras used on the system. An increase in cameras may reduce the recording time period due to an increased amount of data being stored.

I'm getting a blank screen/I cannot see a menu

This means that the resolution has been altered, you will need to connect this to a monitor to change the resolution back to default, or factory reset to take this back to the default. 

I can only view my live footage with my home Wi-Fi and not when I get 3G/4G network

When setting up the app, please make sure you register the serial number and not the IP address, as this will not allow you to connect to a 3G/4G network. 

I can’t view the app?

Please follow the below trouble shooting options:

  1. Ensure the DHCP box is enabled in the settings option in the local network.
  2. Ensure that the Yale cloud is enabled.
  3. Ensure that you’re not putting anything in the password optional as this needs to be left blank (unless changed before registering to the app.)
  4. Ensure the Ethernet cable is plugged into the router. 
  5. Check that the NAT status in the professional menu under system info is connected.

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