All your questions answered...

These FAQs are designed to offer a quick solution to your security queries and conundrums, whether they concern home alarms, fire-certified safes, or simple locking cylinders. We’ve also thrown in a few general security tips – just for good measure!

Simply click on your area of concern below, to see the most frequently asked questions. If you have any further questions about Yale – or its products, services or affiliates – that aren’t covered here (or elsewhere on our website), please email info@yale.co.uk.

You can also get in touch via Facebook or Twitter or why not ask Tilley a question, our Yale Expert! Click on an icon below to take you to the relevant section:

General FAQ'sGeneral FAQ'sGeneral FAQ's
 
Mechanical FAQSafes FAQ

GENERAL

STANDARDS

MOVING

HOLIDAY

MY HOUSE HAS BEEN BURGLED

DARK NIGHTS

YALE PRODUCTS

DOORMASTER

ALARMS

SmartPhone Alarms

MECHANICAL

CYLINDERS

SAFES

SMART LOCKS 

GENERAL

STANDARDS

What are British Standards and European norms, and how do they help to secure my home? A British Standard sets a benchmark for quality of goods and services. These are produced by the British Standards Institution (BSI). A European Norm (EN) is a standard that outlines the rules, guidelines or characteristics required of products, services or systems, and has been adopted by one of the three recognised European Standardisation Organisations (ESOs): CEN, CENELEC or ETSI. When an industry works to a common standard or benchmark, it means it can offer the same quality consistently, and it ensures safety across the board. For more information, please visit our Tips & Advice page. Quickly learn about the ins-and-outs of complex industry standards with @YaleSecurity

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What is secured by design? Secured by Design is the official UK Police flagship initiative supporting the principles of ‘designing out crime’. The initiative focuses on crime prevention of homes and commercial premises and promotes the use of security standards for a wide range of applications and products. For more information visit our Tips & Advice page. Know about @ACPOSBD? The scheme has achieved a reduction of crime risk by up to 75% (via @YaleSecurity) 

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Is it true that if I don’t have a lock conforming to BS 3621, my home insurance is void? Many insurance companies do indeed insist on a British Standard mortice to secure your property. Others offer a discount off the normal premium if your property has a higher degree of security, which can be achieved by installing a lock conforming to BS 3621. Aside from the benefits of a discounted rate on home insurance, a lock conforming to BS 3621 offers a higher degree of security to protect yourself, your family and your home. Check the T’s and C’s on your home insurance documents for details specific to your policy. Did you know you could save money on your insurance premium with the right security hardware? (via @YaleSecurity) 

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MOVING

What security measures should I take in a new home? It is important to assess your new home’s security when you first move in, and to change the locks as soon as possible. Just think – are you confident that the previous owner or tenant handed all their copies back, or didn’t leave that spare with a neighbour? They may have forgotten to retrieve a spare key from tradesmen, or if they’d ever left a key under the doormat or in a plant pot, it’s possible that someone could have made a copy and returned it to the hiding place, where no one will ever know it went missing… For more information visit our Tips & Advice page. Change front and back door lock cylinders when moving home to control who has the keys to your house @YaleSecurity 

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HOLIDAY

What security measures should I take when I’m going away on holiday? It’s good practice to make sure you leave everything in order before you jet off on your holidays. Simple things, such as milk bottles left on the doorstep or post being left to pile up, can put your house at a higher risk of getting burgled, displaying those ‘telltale’ signs of an empty house to any would-be burglar. By cancelling any deliveries, and getting a friend to check-in regularly and pick up any post, you can mitigate any such risk. Plus, by investing in a home alarm, or upgrading your door’s security measures, you are reducing the risk of your home being burgled. For more information visit our Tips & Advice page. Have a ‘Safecation’ with @YaleSecurity 

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MY HOUSE HAS BEEN BURGLED

What security measures should I take if I’ve been burgled? Having your home burgled is one of the most upsetting experiences someone can go through. It can leave you with a feeling of vulnerability in a place where you should feel completely secure. Whether you were away on holiday or asleep at the time of the burglary, the results of this common crime are equally traumatic. After a home burglary, or even an attempted burglary, it’s important to be proactive in order to help prevent something similar happening again. Whether that be updating your cylinders, or investing in a home alarm, updating and improving your security can give you that much-needed peace-of-mind, and can deter thieves from targeting your home again. For more information visit our Tips & Advice page. Been burgled? Feel safe again with @YaleSecurity 

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DARK NIGHTS

How can I improve my security as the nights draw in? Crime statistics show that burglaries increase by up to 20% when the clocks go back and the nights draw in, as thieves take advantage of the darker evenings. Investing in a burglar alarm, improving your door’s security and being more mindful about personal safety are all ways of maintaining your safety when the nights draw in. For more information visit our Tips & Advice page. Keep the thieves out as the dark nights draw in, with @YaleSecurity 

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YALE PRODUCTS

Where can I buy Yale products? Enter your postcode into our ‘Find a Stockist’ feature on the website to find where you can buy Yale products near to your home. Want a Yale product? Find a stockist here http://bit.ly/17rQWdF 

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Who can install Yale products? Many of our products are DIY-friendly…as long as you have a competence in DIY, you can get the job done of a quiet weekend. Some products, though, we would advise to leave to the professionals. Any product requiring professional installation will advise as such on the product pages.

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How do I find a locksmith that I can trust? With the absence of government licensing of locksmiths, The Master Locksmiths Association (MLA), a not for profit organisation established to promote the level of skills and ethics within the industry, has established its own licensing scheme whereby its approved companies are vetted, undergo regular inspections to ensure quality, and employ a locksmith with an exam based qualification. Know how to find a Locksmith you can trust? http://bit.ly/aBSPKB Follow @MLA_locksmiths (via @YaleSecurity) 

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DOORMASTER

STANDARDS

What is a multipoint lock? A multipoint lock runs the length of virtually all PVCu and composite doors, and in many timber doors. They often lock in three places, and feature rollers to ensure a tight, weatherproof seal, making for a highly efficient and more secure locking solution.

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What is Doormaster? If you have a broken multipoint lock, Yale’s Doormaster™ range allows you to replace just the lock, instead of having to replace the whole door, making the job an easier fix and much more affordable. For more information on the Doormaster™ range, please visit the product pages.

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How do I know whether my multipoint lock needs replacing? It’s important to recognise the typical warning signs that your multipoint lock is on its way out, and to know when it will need replacing. This way, you’ll avoid being locked in or out of your home thanks to a broken lock! Check out our five-point check list to check whether your multipoint lock is on it’s way out! Is your home security at risk? Check your lock with @YaleSecurity http://bit.ly/11iBADA 

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Can I fit Doormaster myself? There are three variants in the Doormaster™ range: Doormaster™ Universal, Doormaster™ Adjustable and Doormaster™ Professional. Each one has different installation requirements. For more information, please visit the product information pages, or for help with fitting, ask a Yale expert.

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Will I have to replace the whole multipoint lock? It is not always necessary to replace the whole lock. The Doormaster range also includes replacement gearboxes, which can offer a more cost-effective repair in instances where it is not appropriate to replace the whole lock. For more information, please visit the product information pages.

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Why is my door handle drooping excessively? This could be a sign that your Multipoint lock will soon need replacing. Check out our five-point check list to check whether your multipoint lock is on it’s way out! You could also refer to the DoormasterTM product pages for more information on Yale’s solution to a broken Multipoint lock. Is your home security at risk? Check your lock with @YaleSecurity http://bit.ly/11iBADA 

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Why is my handle making a clunking/grinding noise when operated? This could be a sign that your Multipoint lock will soon need replacing. Check out our five-point check list to check whether your multipoint lock is on it’s way out! You could also refer to the Doormaster product pages for more information on Yale's solution to a broken Multipoint lock. Is your home security at risk? Check your lock with @YaleSecurity http://bit.ly/11iBADA 

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Why is my door so hard to open? This could be a sign that your Multipoint lock will soon need replacing. Check out our five-point check list to check whether your multipoint lock is on it’s way out! You could also refer to the DoormasterTM product pages for more information on Yale’s solution to a broken Multipoint lock. Is your home security at risk? Check your lock with @YaleSecurity http://bit.ly/11iBADA 

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ALARMS

What is a PIR? A PIR is a Pyroelectric (or ‘Passive’) InfraRED Sensor, often used in a PIR-based motion sensor. A PIR motion sensor can be used used in conjunction with a home alarm system to detect movement, which triggers the alarm upon intrusion. Yale offers both standard PIRs, as well as a pet-friendly version, meaning Fido won’t be triggering the alarm on a nightly-basis!

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When I enter my house, the HSA6000 (control panel-based) alarm triggers immediately without giving me sufficient time to enter the code to disarm the alarm. Why is this? The reason for this is that the door sensor (as with all other sensors), are preset to burglar mode. To remedy this: 1) Enter the alarm programming menu 2) Select ‘Edit Devices’ submenu in the ‘Devices +/-‘ 3) Alter the front door contact setting from ‘Burglar’ mode to ‘entry’ N.B. It may also be worth considering using a remote controller (keyfob) for added convenience, so you have a simple arm and disarm button, rather than having enter the disarm code every time.

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My control Yellow LED is illuminated, and a warning ‘beep’ is sounding every 30 seconds, why is this? There is a fault in your alarm system. This may a simple fault that can be easily rectified – for example, if batteries were to need replacing in an internal PIR (movement) sensor. To determine what the error is, reference the ‘fault log’ in the control panel (this is the first option in the programming menu). Then: 1) Press the pr key and enter your user PIN code, followed by pressing ‘tick’ 2) Select ‘fault log’, followed by pressing ‘tick’ (N.B. You may need to scroll down using the ▼key to check if there are multiple faults in the system) For example, the display may read ‘DC Z01 tamper’, in which case you need to check the mounting of the tamper spring on door contact zone 01 to rectify the fault. In the case of low batteries, you may see ‘IR Z02 LB. Replacing the batteries in PIR zone 02 will clear this particular fault. For more instances and solutions, refer to the section ‘Faulty Situations’ on page 25 of the manual. IMPORTANT: PLEASE ENTER THE PROGRAMMING MENU FIRST BEFORE SWAPPING OUT BATTERIES - OTHERWISE YOU WILL TRIP THE SYSTEM TAMPER ALARM. Press the pr key and enter your user PIN code followed by pressing ‘tick’. Then, disconnect the relevant sensor and replace batteries. If the control panel times out and returns to ‘Alarm Off’, please follow the above steps again and repeat the process.

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My siren sometimes triggers, even if I have not set my alarm. There is nothing obvious to report and without error messages on my control panel. What could be causing this? The issue here is related to the siren tamper plunger/spring. This can be resolved by first checking that the alarm siren cover is on firmly also that the tamper spring is firmly engaged behind the siren. You may need to apply some packing material behind the siren to achieve this – particularly if your wall surface is not completely flat.

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I have a very old alarm system (HSA500 / HSA1000 / HSA2000), can I purchase your latest alarm accessories to use with my alarm? Unfortunately, our latest alarms operate at a different radio transmission frequency, and so they will not work with your alarm. Additional accessories for the obsolete alarms are no longer available.

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I wish to part-arm my Yale alarm. What do I need to do with the sensors upstairs to achieve this? The sensors in the areas that you wish to deactivate need to be re-programmed to ‘Home Omit’. To do this: 1) Enter the alarm programming menu 2) Select the ‘Edit Devices’ submenu in the ‘Devices +/-’ 3) Alter each relevant sensor setting (e.g. upstairs) from ‘Burglar’ or ‘Entry’ to ‘Home Omit’’

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My HSA6000 Control panel-based alarm system will not disarm using my keyfob. Why not? This is an in-built security feature. In order to stop the alarm from sounding, you need to enter the property and activate the ‘entry’ sensor first (e.g. the front door sensor). During the entry countdown period, pressing ‘disarm’ on the keyfob will disarm the alarm. [N.B. Our latest ‘EasyFit’ system does have an option to allow you to disarm the alarm from outside.]

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How often do the batteries need to be changed on my alarm? We recommend that siren batteries are replaced every two years. For PIR batteries, these should be replaced every 18months, and every 2-3 years on the Door contacts and Keyfobs. [N.B. For control panel-based alarms, the panel will always warn you when internal sensor batteries are too low.]

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I have an HSA6000 (or HSA3000) alarm and wish to purchase some additional accessories. Are the latest Yale ‘EasyFit’ sensors compatible with my alarm? No. The recent ‘EasyFit’ alarm operates using a frequency of 868MHz and the HSA6000 alarm operates using 433MHz, therefore it is only the HSA6000 accessories that are compatible. [N.B. The HSA3000 alarm also operates at 433MHz, so if you have an HSA3000 series’ alarm, you can combine the system with HSA6000 accessories.]

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I have pets and use Yale pet PIR’s in my property. I sometimes have false alarms when pets are moving around, why is this? Our pet sensors are very reliable. Please follow the installation guidance as described in the download sheet from our website [INSERT PDF ON LIVE SITE]. Pet PIR’s should not directly face stairs where pets are likely to be active. It is also recommended to avoid positioning these PIR’s facing toward furniture.

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My control panel LCD screen reads ‘Alarm! Alarm! Alarm!’ and I cannot use the alarm. How do I remove this message? This message informs you that your alarm has been triggered. To clear the screen you will need to press the ‘Disarm’ key followed by your PIN code, then the various alarm event messages will be displayed on the control panel LCD screen. Press the ‘tick’ key throughout all the messages in order to clear the screen.

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I am testing the alarm, but my PIR’s do not respond. What is wrong? The PIR’s have an in-built ‘sleep timer’ to conserve the battery life as much as possible. Please vacate the area where a PIR is situated for at least a one-minute period. When you re-enter the area again, the PIR will have become active and will respond to the alarm.

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What is the maximum radio range of the alarm sensors, from the control panel or siren? The sensors will operate correctly for up to a maximum distance of 30 meters from the control panel (HSA6400 alarm or EasyFit kit2), or 30 meters from the siren in the case of the HSA6200 alarm (siren-based alarm) or EasyFit Kit1.

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What are the advantages of the EasyFit alarm over the other Yale DIY alarms? There are four main differences between our 'EasyFit' alarms and 'HSA6000' / HSA3000 DIY alarm range. These are: a. All sensors are pre-programmed to the EasyFit alarm – you do not have to ‘learn in’ any devices (i.e. they are already 'pre-linked' in to the system). However you can still add up to 20 sensors (in total) to the alarm, as with the HSA6000 series b. The EasyFit alarm operates at 868MHz frequency (compared with 433MHz as with the HSA6000 alarms). This is a more secure radio frequency, with the advantage that the frequency is less prone to interference from external sources. It is also much more difficult to 'jam' the EasyFit alarm system (as the system incorporates enhanced 'anti-jamming' technology) c. The EasyFit’s touchscreen control panel is more aesthetically pleasing d. The EasyFit incorporates keyfob controller rolling code technology. This means that each time the keyfob transmits a signal, a different code is transmitted and therefore it is impossible to duplicate keyfob arming/disarming signals Get more information on the Easy Fit alarm.

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My insurance company has specified that I have an insurance approved alarm installed. Which Yale system should I purchase? Yale currently manufactures one alarm system that is insurance-rated (to ‘Grade2, EN50131’). This is called the ‘Smart Home’ system. Further details are available on our SmartHome Alarm product pages, and the alarm can be purchased at www.yaledigital.co.uk

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What is the best height from the floor that a PIR should be mounted for optimum performance? A Yale PIR should be situated between 1.7m and 2.3 from the floor (2m is the best height for the most reliable operation). The horizontal detection angle is 100 degrees.

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SmartPhone Alarm

How does the SmartPhone Alarm operate if my broadband goes down? If your alarm disconnects from the Internet for any reason, it will temporarily cease to alert you via email and/or SMS when triggered. The email and SMS function is only intended as a secondary alert; until the broadband connection is reinstated, the system will continue to alert to intrusion via its primary method: a siren sounding.

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How does the SmartPhone Alarm operate if there is a powercut? If the router has no power, then the user will not be sent an SMS or email alerting of an intrusion, as they usually would be. However, the panel on the alarm system has a back-up battery to ensure continued operation during a power outage, via its primary method of alert (a siren sounding). The email and SMS function is only intended as a secondary alert; until the power is reinstated, the system will continue to alert to intrusion in its primary function as an auditory alarm.

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What if there is no mobile coverage to notify me by SMS or email when my alarm is triggered? The system will still sound its siren (its primary method of alert), regardless of whether you receive SMS or email notification.

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Will the system call me when the alarm is triggered? No. The Smart Phone Alarm system alerts to intrusion primarily through its auditory siren, while email and SMS notifications are a secondary precaution*. You can set up VIP mail (iOS) and Priority mail (Android) so that your phone will give a full ringtone upon receiving an email from report@yalehomesystem.co.uk * Please Note: Due to network traffic or weak mobile signal, users may experience a delayed or lost SMS message. This is only intended as a secondary method of alert.

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How much of the room can the PIR camera cover? The PIR camera spans a 60-degree angle on a horizontal axis.
The camera image (captured upon intrusion) is only intended for visual confirmation during an alarm event. It is unlikely to capture a good enough image to allow positive identification in court.

 

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Will the system notify police? No. The Smart Phone Alarm alerts to intrusion primarily via its siren alarm function, with SMS and email notifications as a secondary precaution. It will not notify the police. Only a professionally installed, maintained and monitored system for BS8243 compliant police response will notify the police once an alarm is triggered. Please contact Yale Security Point (0800 97 00 247) for such a system.

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Can the PIR room sensor be linked to thermostats (e.g. heating or air-conditioning) in my home? At present, the alarm system doesn’t have the capability to be linked with thermostats. Yale is currently working on compatible accessories.
Insurers differ in their requirements, both to adhere to their policy criteria, and to qualify for discounts and deals. Contact your individual provider for more information. If your insurer requires a PD6662/EN50131 NSI installed alarm, you can contact Yale Security point (0800 9700 247) for a suitable installed system. (If there is no such requirement, the Easy Fit Smartphone alarm system is suitable.)

 

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Did you know you could save money on your insurance premium with the right security hardware?  

Would I get live images from the PIR camera?
Not quite; the alarm system activates the camera once triggered, and the image/video will be sent to your phone after a few seconds of processing time.
Yes. You can use the supplied keypad, or a standard web browser on any other device (i.e. PC, laptop, Windows Phone etc.) To do this, open your preferred browser and go to: https://www.yalehomesystem.co.uk. This works in exactly the same way as the app on your smart phone.

 

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If I lose my smartphone, will I still be able to arm and disarm my Smart Phone Alarm system? Yes; if you lose your phone, you can arm or disarm the alarm locally with the supplied keypad, or via a standard web browser on any other device (i.e. PC, laptop, Windows Phone etc.) To do this, simply open your preferred browser and go to: https://www.yalehomesystem.co.uk.

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Can I control my lock using this system? It depends what type of lock you have; the system is only compatible with the Yale Keyfree digital door lock. Please call Yale security point on 0800 97 00 247 to find out more.

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MECHANICAL

I have an outward opening wooden door. Which Yale lock would I be able to use for this door handing? To use a latch on an outward opening door, the latchbolt would need to be reversed. Whilst all of our Nightlatches and mortice locks are manufactured to suit inward opening doors only, certain nightlatch models will permit manual latchbolt reversing, including:

N.B. All our mortice locks permit latchbolt reversing, whether it is 2, 3 or 5 lever.

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What is meant by the term ‘backset’? This is the measurement (in mm) from the door edge to the centre of the keyhole. Usually this is 60mm for a Nightlatch. If you have an existing lock on your door, this measurement is important to ensure you purchase the correctly sized replacement lock. [insert diagram?]

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My insurance company have specified that British Standard locks to ‘BS-3621’ are fitted on my front door. Which Yale locks should I purchase? Two products from our British Standard (‘High Security’) Nightlatch range, (part number P-BS1 (60mm backset), or P-BS2 (with 40mm backset)), both conform to ‘BS3621’. ‘Standard Security’ range Nightlatches do not have this conformity. It is worth checking your insurance T’s and C’s, as you can often use a non-BS3621 Nightlatch from our Standard Securit,y in conjunction with a separate 5 lever mortice lock (to standard BS3621) in order to satisfy your insurance requirements.

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I have fitted one of your Nightlatches (part number P-89/P-85) with ‘manual Deadlocking’. Why does my lock NOT reverse deadlock from outside as it says on the packaging? Upon fitting, you need to ensure that the arrow point (as marked on the back of the lock case) is exactly aligned with the dot marking on the rotating cam. This needs to be aligned correctly for the manual deadlocking feature to operate. If it is not functioning correctly, you may need removing the lock from the mounting plate to realign the arrow.

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I would like extra keys cut for my Yale lock. Who can supply extra cut keys for me? An approved High Street locksmith, or your local Timpsons branch would be able to duplicate cylinder keys for you. Input your postcode in to the ‘Find a Stockist’ section of our website for a local locksmith, or alternatively, call in to your nearest Timpson’s outlet.

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I have fitted a mechanical Push button Door lock (model P-DL01/02). The door opens without my having inputted a code. Why is this happening? Please check both the handing of your door, and the Push button door lock spindle position by following the diagrams in the fitting guide. The lock, by default, is set up for left-hand doors only (i.e. hinged on the right). If your door is hung (i.e. hinged) on the left, then you will need to relocate the code pad handing pin as per the diagram (position B) as per step 5 on the instruction guide. You will also need to re-position the spindle as per step 7 of the instructions (diagram B).

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Yale Cylinder Locks

AS Grip Deflectors

I have purchased an AS cylinder. However, the lock will not fit in to my door. Please advise.

The Yale AS cylinder has been developed and tested on uPVC, wood and composite doors. Whilst to our knowledge the cylinder should fit easily in to the majority of doors we acknowledge that there may be a small number of doors which may be restricted with the grip deflectors. This is due to the routing of the hole around the cylinder, which is why we recommend that the cylinder is fitted from the external side of the door. If you still experience and issue we recommend the use of a kite-marked cylinder (KM) as an alternative.

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Cylinder Upgrade to Kite-marked or Anti-Snap

I have a Euro cylinder on my front door, however there is no kitemark symbol displayed on the lock. Additionally, I am concerned about cylinder ‘snapping’ after reading about this type of attack method in the media. What could I do to improve my door security?

Thank you for your enquiry. The cylinder you currently have in use is not an anti-snap nor kite-marked. It would therefore be necessary to upgrade your cylinder to one of the Yale AS Platinum, a kitemarked anti-snap cylinder, range to protect against the latest ‘snapping’ security threat.

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Obtaining Additional AS Cylinder Keys

I have purchased an Yale AS cylinder and I need some duplicate keys for my family. My locksmith does not unfortunately stock the right key blank. What can I do?

We are sorry you have had an issue in obtaining duplicate keys cut to your new AS cylinder. Whilst a high proportion of locksmiths do currently stock these key blanks, we acknowledge that not all locksmiths can supply.

Please kindly contact Yale Customer Services, on 01902 364606, for further advice. Alternatively please ask your locksmith to source the required ‘KTM’ key blanks.

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Changing a Cylinder on P-BS1 Nightlatch

I wish to replace the rim cylinder on my P-BS1 Night latch, please advise.

The P-BS1 is lockable both externally and internally. To replace the external rim cylinder you will require the ‘P-X5’ cylinder.

Please note that that the internal lockable handle cannot be changed. You will therefore need to use two sets of keys, if you decide to change the external rim cylinder. The other option would be to replace the entire lock.

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Measuring KM Cylinder Lengths

How do I measure the correct size of a Kite-marked cylinder I require please?

Firstly, please remove your existing euro lock. Then measure each side of the cylinder sections ‘A’ and ‘B’ as shown below.

The centre cam section is always 10mm.

Yale Cylinder Locks

Fig. 1. Thumb turn euro cylinder

Yale Cylinder Locks

Fig. 2. Double euro cylinder

Other manufacturers have different methods of measuring euro lock sizes. For Yale AS and AS Platinum cylinders, the ‘A’ and ‘B’ dimensions are measured to the centre of the cylinder.

E.g. for a euro double KM cylinder, the first dimension shown on the product code is on the external side of the cylinder (where the anti-snap protection is located). e.g. for part number AS5040PB, ‘A’ (external) = 50mm and ‘B’ = 40mm.

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SAFES

I can’t set my code on a Yale Certified Safe – I simply get the ‘ERROR’ message on the LCD screen. Why is this? To set the code successfully, press the ‘ENTER’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘ENTER’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.

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My YFM Series’ Fire Safe batteries have run flat and I cannot open the door. What can I do now? The Fire Safes have a manual override method, in order to gain access in cases such as this. In order to gain access via the manual override function, you apply a +9V battery to the two terminals located underneath the dial. To do this: 1) Hold the battery on to the terminals, whilst keeping the 9V battery held on with your other hand 2) Touch the digital screen to ‘wake up’ the safe’s display 3) Enter your code in the normal manner and the safe will open

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I have forgotten my PIN code for my Fire Safe, what can I do? All Yale Fire Safes are preset with factory ‘default’ codes. This code can be obtained by emailing Yale Customer Services at info@yale.co.uk. To process your email request, you will need to quote the Fire Safe Serial Number (located underneath the digital keypad, usually in the format ‘E1XXXXXX’), your name, address, telephone number, proof of purchase, and identification displaying your name and address (for example, a driving licence). Your six-digit factory pass code will be emailed to you within 24 hours, together with instructions on how to use this code to gain access to your safe.

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How do I change the codes on my Y-MS0000 Budget Safe? The Y-MS safe has two codes - a ‘user’ code and a back-up (or second user) ‘master’ code. To change the user code, you need to press the red button which is located inside the safe next to the door hinge. The display will read ‘SET CODE’. Simply enter your desired new code, then press the ‘START’ button. Your new user code is set. To change your secondary ‘master code’, you need to know the current master code: 1) Press the internal red push button, followed by ‘START’ 2) Enter the existing master code (the screen will prompt you to do this), then press the ‘START’ button again 3) Input your new code (the screen will prompt you to do this) and press ‘START’ 4) Then the screen will read ‘REPEAT’. Enter your new code for a second time, followed by pressing ‘START’ – your new master code is set. Full instructions, including manuals for all our other products, can also be downloaded from our website [DOWNLOAD PDF FROM WEBSITE].

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I wish to purchase a safe and bolt it to a wall. Is this possible? The majority of our safes can be either floor or wall-mounted, or both. The only exception to this is the Fire Safe range (‘YFM’ Series’), which can only be floor mounted. The reason for this is because there is protective fire-proof material within the internal side walls of the Fire Safe.

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I have a Yale safe and I have lost my override keys. What can I do? Please go to the Yale Store and purchase a replacement key: http://www.yalestore.co.uk/yale-spares.html. Here you will find two types of key which should be shown on your yale safe. Please write in the number of your key. These will then be posted out to you within 3-5 working days.

 

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Smart Security 

Does the Yale ‘Keyless’ Smart Door lock conform to a British Standard? No, this product does not currently have an insurance rating. However like our Standard range of Nightlatches, you can combine the convenient feature of ‘keyless’ with a 5 lever ‘BS3621’ mortice lock to satisfy most insurance company requirements. Please always check with your insurer to be certain of their T’s and C’s.

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Can I fit my ‘Keyfree’ smart lock myself? No. Being a maximum-security product, and requiring wired fitting and programming, it is recommended that Yale’s Keyfree Digital lock be installed by a competent professional.

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What if my ‘Keyfree’ smart lock runs out of batteries? Yale’s Keyfree digital lock warns the user when it is running low on batteries, so there shouldn’t be an occasion when you are unable to operate the lock, providing you respond to the warning in good time. If your Keyfree does run out of battery, there is a safety override feature, allowing you to mechanically gain access.

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Is the ‘Keyfree’ smart lock insurance approved/conforms to any standards? Yes – Yale's Keyfree digital lock has been tested to police-approved standards, and was designed and built to Secured By Design standards.

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I have a timber/wooden front door – which keyless locking product is suitable for me? Yale’s Keyless digital lock is suitable for timber doors. Please visit http://www.yale.co.uk/yale/couk/yale-digital/Keyless-digital-lock/ for more information.

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I have a PVCu/composite front door – which keyless locking product is suitable for me? Yale’s Keyfree digital lock is suitable for PVCu and composite doors. Please visit http://www.yale.co.uk/en/yale/couk/yale-digital/Keyfree-digital-lock/ for more information.

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