Product Guarantee

Know Your Rights

Yale products are guaranteed against faulty workmanship, materials and function for a period stated on the product packaging from the date of purchase providing that the full installation and maintenance instructions are followed.

It is a condition of this guarantee that your Yale product:

• Has been correctly installed and maintained in accordance with the Yale installation and maintenance instructions provided to you at the time of purchase

• Has not been modified or damaged in any way

• Has not been subjected to unauthorized repairs

Yale is responsible under this guarantee for repairing the product or replacing the product as we deem necessary.  Please do not carry out any repairs without our authority or by using an unauthorized expert. Any repairs or other works carried out without our authorization or by using an unauthorized expert will not be covered under this guarantee. If there is fault with your product, please contact our Customer Services team on 01902 364606 who will confirm what you need to do to make a claim under this guarantee.

This guarantee is non transferrable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear. This does not affect your statutory rights.