Guarantees
Some window and door companies have a reputation for not responding and not honouring guarantees. All too often the guarantees first presented to us at the point of sale are simply not worth the paper they are written on. As well as ensuring that you deal with a company that has a good reputation - a recommendation is always best, you can also be aware of the following things:
There are broadly three different types of guarantee:
- Installation guarantee: A guarantee provided by the door / window installation company.
- Manufacturer’s guarantee: The manufacturer takes responsibility for the guarantee, not the door / window installation company.
- Insurance-backed guarantee: The insurance company takes responsibility for the guarantee, not the door / window installation company.
However, there are companies that may make the claim that they have manufacturer’s guarantees and indeed insurance-backed guarantees when they do not. Here are some questions you can use to confirm this:
Q: Do I have to pay for these guarantees?
A: In most instances, no - the guarantee is normally issued free of charge. There is however, often the opportunity to extend a manufacturer's guarantee and a little money spent now can provide peace of mind in the long run.
Q: Should the manufacturer's guarantee be supported by a guarantee registration card?
A: Manufacturer's guarantees are usually supported by a consumer registration process. Manufacturers validate the guarantee by asking the consumer to return a registration card with proof of purchase, directly to them.
Q: Are any remedial costs covered with the insurance backed guarantee?
A: All remedial work should be covered under the guarantee.
Q: Are the guarantees transferable? If I buy a house with PVCu windows and doors, will I be covered by the previous owners guarantee?
A: Not all guarantees are transferable, but it is always worth checking with the installation company.
Q: How do I find a reputable door / window installation company?
A: Ask your friends and family if they would recommend a company that they have used.